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The most frequently asked questions about BlackBerry KEYone from our audience.

Evgenii Kuzmin

Repair engineer for the last fifteen years. Huge experience in the repair of electronic devices and gadgets.

BlackBerry KEYone
M

BlackBerry KEYone
Very nice, thank you. Nevertheless, I was hoping to see how to replace...

Very nice, thank you. Nevertheless, I was hoping to see how to replace the headphone connection too.
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    Evgenii Kuzmin
    MB12
    Very nice, thank you. Nevertheless, I was...
    Hi, if mean a socket, check here, 15 step pic, it glued with an adhesive tape. https://vrm24.com/instructions/blackberry/blackberry-blackberry-keyone/blackberry-blackberry-keyone
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      Evgenii_Kuzmin
      Hi, if mean a socket, check here, 15 step pic,...
      @VRM24.com Thanks very much. I already took the phone apart as you showed in the video and was able to clean and fix the socket. I owe you one! 😉
      Reply
V

BlackBerry KEYone
My keyone stuck at starting. Cant restart. I tried hard reset as well ...

My keyone stuck at starting. Cant restart. I tried hard reset as well and also bootloader menu. But doesnt work. Last resort may be need change mother board. Do u have any suggestion or idea to help me out. Thank you
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    Evgenii Kuzmin
    Vasantha kumaran Paramasivam13
    My keyone stuck at starting. Cant restart. I...
    Hi, can you connect the phone to a PC or laptop? It's important to know - does the PC recognize the phone or doesn't.
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      Evgenii_Kuzmin
      Hi, can you connect the phone to a PC or...
      @VRM24.comthank you for your fast reply. i havent tried at my laptop. But i had bring the phone to service center. They unable to reset the phone using their laptop. They cant identify the real cause. They say the reset loading take too long and stop at 7 % and become unresponsive. But their final solution and advice to change motherboard. They say they will try to call me on wednesday if they have motherboard on stock. I will try at my laptop. Thank you for your advice and reply.
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        Evgenii Kuzmin
        Vasantha kumaran Paramasivam16
        @VRM24.comthank you for your fast reply. i...
        @Vasantha kumaran Paramasivam Okay, it seems to me the memory damaged, so better to replace the PCB entirely.
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          Evgenii_Kuzmin
          @Vasantha kumaran Paramasivam Okay, it seems...
          @VRM24.com thank you for your prompt reply and advice.
          Reply
c

BlackBerry KEYone
thanks, but... keyboard? proximity? ambient light? fingerprint?

thanks, but... keyboard? proximity? ambient light? fingerprint?
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    Evgenii Kuzmin
    cyber8515
    thanks, but... keyboard? proximity? ambient...
    Hi, check on vrm24.com
    Reply
D

BlackBerry KEYone
What size screw driver? I need to replace my charging port

What size screw driver? I need to replace my charging port
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    Evgenii Kuzmin
    Dan Huff9
    What size screw driver? I need to replace my...
    Hi, it's called as a cross-head 1,5 mm or Phillips #000 (the length is no matter)
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      Evgenii_Kuzmin
      Hi, it's called as a cross-head 1,5 mm or...
      How did it go? My charging port went bad today in my KeyOne and i am looking for this exact fix!
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        Sasha Hettiaratchi3
        How did it go? My charging port went bad today...
        @Sasha Hettiaratchi i was able to figure it out and switch all the parts out that I needed to. Then about a month later i made the stupid mistake of charging my phone in a USB port and not a 'cube' and fried the port again!!!! 😭😭😭😭
        Reply
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BlackBerry KEYone
The charging port on my Blackberry Keyone isn’t working. How difficult...

The charging port on my Blackberry Keyone isn’t working. How difficult is it to replace the port?
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    Evgenii Kuzmin
    milkphish4
    The charging port on my Blackberry Keyone...
    Hi, it is not difficult to disassembly the phone, but the charging port is unique. So it would be best if you had experience and a soldering iron.
    Reply
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BlackBerry KEYone
Muchas muchas gracias! me sirvió para lograr que las camaras vuelvan a...

Muchas muchas gracias! me sirvió para lograr que las camaras vuelvan a funcionar. Estaban desconectadas! Saludos desde Patagonia Argentina
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BlackBerry KEYone
My keybord is not working plz help me

My keybord is not working plz help me
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    Evgenii Kuzmin
    Webby - Marvble13
    My keybord is not working plz help me
    Hi, why?
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      Evgenii_Kuzmin
      Hi, why?
      Water went in and the keybord is not working
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        Evgenii Kuzmin
        Webby - Marvble5
        Water went in and the keybord is not working
        @Webby - Marvble Things happen, so need to disassemble the phone and check on malfunctions.
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          Evgenii_Kuzmin
          @Webby - Marvble Things happen, so need to...
          Ok
          Reply
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BlackBerry KEYone
Missed the important part, the one that gets used the most after the s...

Missed the important part, the one that gets used the most after the screen: The Keyboard. How do you disassemble the keyboard? Good Video.
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